Privacy Policy

Introduction

This Privacy Policy explains how karnovetil.top Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website at karnovetil.top or use our services. We are committed to protecting your privacy and ensuring transparency about how we handle your data.

As the data controller, karnovetil.top Ltd is responsible for the processing of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Collection

The data we collect includes personal information that you voluntarily provide to us and information that is automatically collected when you use our website. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and company details when you contact us or request our services
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our website
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Marketing Data: Your preferences for receiving marketing communications and your interaction with our marketing materials
• Usage Data: Information about how you use our website and services, including time spent on pages and click patterns

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

• Service Provision: To provide our restaurant kitchen analytics services and respond to your enquiries
• Communication: To contact you regarding your enquiries, service updates, and important notices
• Website Improvement: To analyse website usage and improve our user experience
• Marketing: To send you relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests
• Security: To maintain the security and integrity of our systems and prevent fraud

We process your data based on the following legal grounds: your consent, contract performance, legitimate interests, and legal obligations.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and providing our services
• Analytics Providers: Google Analytics and similar services to understand website usage
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: Up to 3 years from last contact
• Service data: For the duration of our business relationship plus 7 years for legal compliance
• Marketing data: Until you withdraw consent or up to 3 years of inactivity
• Technical data: Up to 26 months for analytics purposes

After these periods, we will securely delete or anonymise your data unless we are required to retain it for legal purposes.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided in the contact information section below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules where applicable

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, if you believe we have not handled your data appropriately.